Shipping & Returns Policy

Stirling Ridge Walk Map

CarterGraphy · ABN 75 723 542 620

The $30 purchase price of the Stirling Ridge Walk Map includes standard postage within Australia. Express Post and Registered Post are not included in the standard purchase price.

Last updated: 23 August 2026

1. Orders and Price

The Stirling Ridge Walk Map is sold by CarterGraphy. Unless otherwise stated at the time of purchase, the advertised price is in Australian dollars.

The standard purchase price is $30 and includes standard postage within Australia.

2. Postage and Dispatch

Orders will normally be posted within 2–4 business days after payment has been received.

Maps are sent using standard Australia Post services. Express Post and Registered Post are not included in the standard $30 purchase price.

Delivery times after dispatch depend on Australia Post and the destination. CarterGraphy cannot guarantee a particular delivery date, and delays may occur during busy postal periods or because of circumstances outside CarterGraphy's control.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, contact CarterGraphy as soon as possible. If the order has not yet been posted, we will make reasonable efforts to correct the address before dispatch.

If an order is returned because the delivery address supplied by the customer was incorrect or incomplete, CarterGraphy will contact the customer to discuss redelivery and any reasonable additional postage cost.

4. If Your Map Does Not Arrive

If your map has not arrived within a reasonable period, please contact CarterGraphy at info@stirlingridgewalk.com.au.

We will check the order and delivery details and allow a reasonable period for any postal delay. If the map appears to have been lost in transit, CarterGraphy will arrange an appropriate replacement or refund.

Nothing in this policy is intended to remove any rights or remedies you may have under the Australian Consumer Law.

5. Damaged, Faulty or Incorrect Maps

If your map arrives damaged, is faulty, is materially different from its description, or you receive the wrong product, please contact CarterGraphy and explain the problem. Where practical, we may ask you to provide a photograph so that the issue can be assessed quickly.

Where a problem is confirmed, CarterGraphy will provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include replacement or refund.

For a straightforward problem that can be established from photographs or other information, CarterGraphy may arrange a replacement or refund without requiring the map to be returned.

6. Return Postage for a Problem with the Map

If CarterGraphy requires a map to be returned because of a confirmed fault, damage, incorrect supply or other problem covered by the Australian Consumer Law, the customer will not be required to bear the reasonable cost of returning it.

CarterGraphy will either arrange the return or reimburse reasonable return postage where appropriate. Please contact CarterGraphy before posting a map back so that the return can be handled in the simplest way.

7. Change of Mind

CarterGraphy does not normally provide refunds or exchanges simply because a customer changes their mind, no longer wants the map or makes an incorrect selection.

This does not affect any rights or remedies available under the Australian Consumer Law where there is a problem with the product.

8. Refunds

Where a refund is agreed or required, CarterGraphy will process it through the website order system or the payment method used for the original purchase where reasonably practicable.

Processing times after a refund has been issued may depend on the payment provider or financial institution.

9. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

10. Contact

For questions about an order, delivery, damaged map, return or refund, please contact:

CarterGraphy
ABN 75 723 542 620
Email: info@stirlingridgewalk.com.au
Website: stirlingridgewalk.com.au